Welcome to www.kinvaraskincare.com, a website owned and operated by Kinvara Skincare. We agree to sell our products to you subject to the terms and conditions set out on this page. Please read these conditions carefully before using the www.kinvaraskincare.com website. By entering the site www.kinvaraskincare.com you agree to the terms and conditions described below.

This website is for use by people that are 18 years and over only.

It's really important to us at Kinvara skincare that our customers receive satisfaction from our products and our services. We appreciate your help in agreeing and complying to our terms and conditions. We outline them here so that both parties are clear about their obligations and rights. It all sounds very formal but they are very standard and for everyone's protection.

Copyright, Trademarks

All contents of this website including web site design, text, graphics, source code and software are protected by copyright Kinvara Skincare. Any use of the contents of this website is prohibited without the express written consent of Kinvara Skincare.

Delivery 

Deliveries are by general post or by courier service. Our courier requires that the recipient be able to sign for the package so please use a delivery address where that is possible during working hours, in addition to a phone number so arrangements can be made. If the nominated place of delivery is unattended at the time delivery is attempted, the delivery person will leave a calling card with the driver’s phone number on it. It is your responsibility to call the driver and agreed a time to reattempt delivery. There will be no charge incurred for a second attempted delivery. If their subsequent delivery attempts after the second attempt are not successful the customer will incur an additional delivery charge of €6.50.

Goods must be signed for and received by a person 18 years of age or older.

Ireland FREE delivery - FREE for orders over €65 (after VAT).

Ireland Standard Delivery - €4.95 for orders under €65 (after VAT and excluding delivery) .

UK FREE delivery - FREE for orders over £65 (after VAT).

UK Standard Delivery - £4.90 for orders under £54 (after VAT and excluding delivery) .

Under normal circumstances deliveries will be dispatched within 48 hours but you should allow 5 working days before contacting us regarding the same.

For other countries and regions please see our Delivery Information page.

Payment

You can pay by any credit card via PayPal. You do NOT need to be registered with PayPal to pay. All payment processing is handled off-site by our partner, PayPal and this information is encrypted and sent using industry standard SSL security technology, (the industry standard as used by other e-commerce and banking websites) to minimise the possibility of unauthorised access or disclosure. This is indicated by the padlock symbol on your web browser (right hand side).

Your credit card details are not visible to Kinvara skincare and we do not store any credit card details on our systems. Please do not send credit card details via email as this form of communication is not secure.

Kinvara skincare retains title ownership of the goods until full payment has been received and cleared. Kinvara skincare reserve the right to decline any orders and any payment taken will be refunded.

Kinvara skincare retains title ownership of the goods until full payment has been received and cleared. Kinvara skincare reserve the right to decline any orders and any payment taken will be refunded.

Refunds Policy - No Quibble Guarantee

We hope you will love your Kinvara skincare purchase and to give you peace of mind we will give you a full 90 day money back guarantee on the cost of any individual bottled products and delivery costs except where the customer has previously received a sample or previously purchased the item in question, which we think is fair and reasonable.

We are not obliged to do this but we want to because customer satisfaction is really important to us and to help us with that, we ask that customers returning products give us feedback as to why they were unhappy with the product in question - this makes you a very important part of our quality control.

Refunds under this guarantee will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit as the goods are sent at your risk.

Please note that we do not give refunds on:

-Items returned after 90 days

-Damaged items not notified to us within 24 hours of delivery

This guarantee is valid only once per transaction and once per product.

Data Protection & Privacy policy

Kinvara Skincare retains information about our customers necessary to process orders and requests as well as to speed up repeat purchases at our website. Kinvara Skincare  the data controller for the purpose of the Data Protection Act 1998 (the Act). The information we collect is always provided voluntarily by you and includes:

• Your name

• Your billing address

• Your delivery address

• Your contact details, including telephone and email information so that we or our delivery agents may contact you to make arrangements for delivery.

If you have purchased from Kinvara Skincare or registered for our newsletter, facebook and or twitter feeds, we may contact you with updates on our products, news, special offers etc. either by email, post or social media. You have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting "My Account" on the website or by clicking the "unsubscribe" link on the bottom of every email communication.

Any information and data collected from you during the ordering/payment transaction will be used solely for the purpose of processing your order. We will never sell or disclose this information to a third party.